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Shipping Policy

Do you ship to my country?

We are currently shipping to EU all countries and selected other countries. We are expanding to new countries all the time.

Do I need to pay taxes/duties when I receive the shipment?

For orders shipped within the EU, you don't need to pay any taxes or duties when you receive the shipment. You will pay your local VAT when you check out. To see the VAT while shopping, you'll need to register to our store or you might have seen a notification that we ship to your country and by confirming it you'll see that VAT of your country. By default the prices include 24% Finnish VAT.

For orders shipped outside the EU, the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes. However, you don't need to pay Finnish VAT (24%). To see pricing without VAT, you'll need to register to our store or you might have seen a notification that we ship to your country and by confirming it you'll see that VAT of your country

Do you have order tracking?

Yes - our logistics partner will send you an email after the shipment has been made with a link to the tracking site. 

Shipping costs and delivery times

Move to shipping within Finland.

Please note that shipping time is calculated in business days (Monday to Friday) and excluding the day when the parcel is shipped.

Europe

UPS pricing can be found below - click here for UPS.

  • CountryGLS
    Euro Business Parcel
    Postnord
    MyPack Home
    DHL
    Express
  • Andorra Andorra49€
    5-6 days
    N/A39€
    1-2 days
  • Austria Austria15€
    3-4 days
    22.50€
    2-6 days
    29€
    1-2 days
  • Belgium Belgium15€
    3-4 days
    16.50€
    2-6 days
    29€
    1-2 days
  • Bulgaria Bulgaria16.50€
    5-7 days
    N/A32€
    1-2 days
  • Croatia Croatia16.50€
    5-7 days
    28€
    2-6 days
    32€
    1-2 days
  • Cyprus Cyprus49€
    3-5 days
    N/A32€
    1-2 days
  • Czech Republic Czech Republic15€
    3-4 days
    19€
    2-6 days
    29€
    1-2 days
  • Denmark Denmark15€
    2-3 days
    15€
    2-6 days
    29€
    1-2 days
  • Estonia Estonia15€
    2-3 days
    12.50€
    2-6 days
    29€
    1-2 days
  • France France15€
    4-5 days
    21€
    2-6 days
    29€
    1-2 days
  • Germany Germany15€
    3-4 days
    15€
    2-6 days
    29€
    1-2 days
  • Greece Greece29€
    5-7 days
    N/A32€
    1-2 days
  • Hungary Hungary15€
    3-4 days
    21.50€
    2-6 days
    32€
    1-2 days
  • Iceland IcelandN/AN/A39€
    1-2 days
  • Ireland Ireland21€
    4-6 days
    34€
    2-6 days
    32€
    1-2 days
  • Italy Italy16.50€
    4-5 days
    31€
    2-6 days
    29€
    1-2 days
  • Latvia Latvia15€
    2-4 days
    13.50€
    2-6 days
    29€
    1-2 days
  • Lithuania Lithuania15€
    2-4 days
    14€
    2-6 days
    29€
    1-2 days
  • Luxembourg Luxembourg15€
    3-4 days
    N/A29€
    1-2 days
  • Malta Malta39€
    5-7 days
    N/A32€
    1-2 days
  • Netherlands Netherlands15€
    3-4 days
    15.50€
    2-6 days
    29€
    1-2 days
  • Norway Norway25€
    1-3 days
    34€
    2-6 days
    39€
    1-2 days
  • Poland Poland15€
    4-5 days
    14.50€
    2-6 days
    29€
    1-2 days
  • Portugal Portugal16.50€¹
    4-5 days
    37€
    2-6 days
    32€
    1-2 days
  • Romania Romania15€
    4-6 days
    N/A32€
    1-2 days
  • San Marino San Marino15€
    5-7 days
    N/A29€
    1-2 days
  • Slovakia Slovakia15€
    4-5 days
    23€
    2-6 days
    32€
    1-2 days
  • Slovenia Slovenia15€
    4-5 days
    23€
    2-6 days
    32€
    1-2 days
  • Spain Spain16.50€²
    5-6 days
    36€
    2-6 days
    29€²
    1-2 days
  • Sweden Sweden15€
    1-3 days
    16€
    2-6 days
    29€
    1-2 days
  • Switzerland SwitzerlandN/AN/A39€
    1-2 days
  • Turkey TurkeyN/AN/A39€
    1-2 days
  • United Kingdom United KingdomN/AN/A39€
    1-2 days

¹ Azores and Madeira: 49€
² Balears Province, Cádiz, Ceuta, Las Palmas & Santa Cruz de Tenerife: 49€ with GLS and 43€ with DHL

UPS

  • CountryUPS - Access Point
    Access Point
    UPS - Standard
    Standard
    UPS - Express Saver
    Express Saver
  • Andorra Andorra24€
    3-6 days
    27€
    3-5 days
    32€
    1-2 days
  • Austria Austria14€
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Belgium Belgium15€
    3-6 days
    18€
    3-5 days
    25€
    1-2 days
  • Bulgaria Bulgaria14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Croatia Croatia14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Cyprus CyprusN/AN/AN/A
  • Czech Republic Czech Republic14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Denmark Denmark13€
    2-3 days
    16€
    2-3 days
    23€
    1-2 days
  • Estonia EstoniaN/A16€
    1-2 days
    25€
    1-2 days
  • France France14€
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Germany Germany13€
    3-6 days
    18€
    3-5 days
    25€
    1-2 days
  • Greece Greece14€
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Hungary Hungary14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Iceland IcelandN/AN/A40€
    2-4 days
  • Ireland Ireland14€
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Italy Italy14€
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Latvia LatviaN/A16€
    3-5 days
    25€
    1-2 days
  • Lithuania LithuaniaN/A16€
    3-5 days
    25€
    1-2 days
  • Luxembourg Luxembourg13€
    3-6 days
    18€
    3-5 days
    25€
    1-2 days
  • Malta MaltaN/AN/AN/A
  • Netherlands Netherlands13€
    3-6 days
    18€
    3-5 days
    25€
    1-2 days
  • Norway NorwayN/A25€
    2-3 days
    31€
    1-2 days
  • Poland Poland13€
    3-6 days
    18€
    3-5 days
    29€
    1-2 days
  • Portugal Portugal14€¹
    3-6 days
    19€
    3-5 days
    25€
    1-2 days
  • Romania Romania14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • San Marino San Marino24€
    3-6 days
    27€
    3-5 days
    32€
    1-2 days
  • Slovakia Slovakia14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Slovenia Slovenia14€
    3-6 days
    19€
    3-5 days
    29€
    1-2 days
  • Spain Spain14€²
    3-6 days
    19€
    3-5 days
    25€²
    1-2 days
  • Sweden Sweden13€
    2-3 days
    16€
    1-2 days
    23€
    1-2 days
  • Switzerland Switzerland24€
    3-6 days
    27€
    3-5 days
    31€
    1-2 days
  • Turkey TurkeyN/AN/A32€
    1-2 days
  • United Kingdom United Kingdom13€
    3-6 days
    N/A29€
    1-2 days

North America

Please note: An extra fee of 30€ is added above the pricing when the item ordered is of larger size such as shoes, backpacks, travel bags, etc.

Please note 2: UPS shipping times here are just estimates. To get more detailed delivery time, go to this calculator: https://wwwapps.ups.com/ctc/request?loc=en_UK&appId=fctc, Ship From details are: 1) Country = Finland, 2) Postal Code = 21200 & 3) City = Raisio.

  • CountryUPS
    Express Saver
    DHL
    Express
  • Canada Canada34€
    2-5 days
    42€
    1-3 days
  • Mexico Mexico34€
    2-5 days
    42€
    1-3 days
  • United States United States34€
    2-5 days
    42€
    1-3 days

South America

Please note: An extra fee of 30€ is added above the pricing when the item ordered is of larger size such as shoes, backpacks, travel bags, etc.

Please note 2: UPS shipping times here are just estimates. To get more detailed delivery time, go to this calculator: https://wwwapps.ups.com/ctc/request?loc=en_UK&appId=fctc, Ship From details are: 1) Country = Finland, 2) Postal Code = 21200 & 3) City = Raisio.

  • CountryUPS
    Express Saver
    DHL
    Express
  • Argentina Argentina43€
    2-10 days
    61€
    1-3 days
  • Brazil Brazil43€
    2-10 days
    61€
    1-3 days
  • Chile Chile43€
    2-10 days
    61€
    1-3 days
  • Uruguay Uruguay43€
    2-10 days
    61€
    1-3 days

Africa

Please note: An extra fee of 30€ is added above the pricing when the item ordered is of larger size such as shoes, backpacks, travel bags, etc.

Please note 2: UPS shipping times here are just estimates. To get more detailed delivery time, go to this calculator: https://wwwapps.ups.com/ctc/request?loc=en_UK&appId=fctc, Ship From details are: 1) Country = Finland, 2) Postal Code = 21200 & 3) City = Raisio.

  • CountryUPS
    Express Saver
    DHL
    Express
  • South Africa South Africa43€
    2-7 days
    61€
    1-3 days

Asia

Please note: An extra fee of 30€ is added above the pricing when the item ordered is of larger size such as shoes, backpacks, travel bags, etc.

Please note 2: UPS shipping times here are just estimates. To get more detailed delivery time, go to this calculator: https://wwwapps.ups.com/ctc/request?loc=en_UK&appId=fctc, Ship From details are: 1) Country = Finland, 2) Postal Code = 21200 & 3) City = Raisio.

  • CountryUPS
    Express Saver
    DHL
    Express
  • Bahrain Bahrain43€
    2-10 days
    61€
    1-3 days
  • Israel Israel43€
    2-10 days
    39€
    1-3 days
  • Japan Japan40€
    2-10 days
    44€
    1-3 days
  • Malaysia Malaysia40€
    2-10 days
    44€
    1-3 days
  • Qatar Qatar43€
    2-10 days
    61€
    1-3 days
  • Saudi Arabia Saudi Arabia43€
    2-10 days
    61€
    1-3 days
  • Singapore Singapore40€
    2-10 days
    44€
    1-3 days
  • South Korea South Korea40€
    2-10 days
    44€
    1-3 days
  • Taiwan Taiwan40€
    2-10 days
    44€
    1-3 days
  • United Arab Emirates United Arab Emirates43€
    2-10 days
    61€
    1-3 days

Oceania

Please note: An extra fee of 30€ is added above the pricing when the item ordered is of larger size such as shoes, backpacks, travel bags, etc.

Please note 2: UPS shipping times here are just estimates. To get more detailed delivery time, go to this calculator: https://wwwapps.ups.com/ctc/request?loc=en_UK&appId=fctc, Ship From details are: 1) Country = Finland, 2) Postal Code = 21200 & 3) City = Raisio.

  • CountryUPS
    Express Saver
    DHL
    Express
  • Australia Australia40€
    2-10 days
    44€
    1-3 days
  • New Zealand New Zealand43€
    2-10 days
    61€
    1-3 days

Shipping costs and delivery times in Finland

We use 2 shipping providers in Finland: Posti and Matkahuolto.

  • CompanyShipping methodPriceDelivery time
  • PostiDelivery to Posti outlet
    (Toimitus Postiin)
    6,90 €Usually 1-2 workdays
  • PostiDelivery to a Parcel Locker
    (Toimitus automaattiin)
    6,90 €Usually 1-2 workdays
  • PostiExpress11,90 €Usually 1-2 workdays
  • PostiHome parcel
    (Kotipaketti)
    13,90 €
    Usually 1 workday
  • MatkahuoltoNear Parcel
    (Lähellä-paketti)
    5,90 €
    Usually 1-3 workdays
  • MatkahuoltoHome Parcel
    (Kotijakelu)
    12,90 €
    Usually 1-3 workdays
  • MatkahuoltoDelivery Parcel
    (Jakopaketti)
    12,90 €
    Usually 1-3 workdays


Shipment methods explained

Posti - Delivery to Posti outlet & Delivery to Posti 

Posti will notify you when you can pick up your parcel. Pick it up when it suits you, even on weekends. The storage period is 7 days in Posti's service points and Parcel Lockers. 

Postal Parcels can be collected or sent easily with a comprehensive network consisting of over 2,700 service points, including postal outlets and Posti Parcel Lockers.

Parcels are also delivered on Saturdays to more than 500 Posti Parcel lockers and service points in the capital region and in the Turku, Tampere, Lahti, Seinäjoki, Pori, Jyväskylä, Kuopio and Oulu regions.

Posti - Home parcel

Posti will notify you when you can choose the delivery time. Option to leave delivery at the door. The delivery times vary from 9 a.m. to 9 p.m. according to the area. The delivery of the item can be tracked with the help of the tracking code we will send you after the shipment has been made.

Posti - Express

Posti will notify you when you can choose the delivery time. Option to leave delivery at the door. The delivery times vary from 9 a.m. to 9 p.m. according to the area. The delivery of the item can be tracked with the help of the tracking code we will send you after the shipment has been made.

Matkahuolto - Near parcel

Matkahuolto has nearly 2000 parcel pick-up points located in key locations for you. 82% of Finns live within 3 km and 57% within 1 km of Matkahuolto's pick-up points, the most popular of which are parcel lockers. Using a parcel locker is easy – you don't need to queue, and the lockers are also open in the evenings and on weekends.

Matkahuolto has the largest number of pick-up points offering personal service in Finland. Pick-up points include K-Markets, R-Kiosks and Matkahuolto's pick-up points and terminals.

Matkahuolto - Home parcel

Matkahuolto delivers the package in 1-3 work days to your door at the date and time agreed upon: Delivery to your door at the agreed date and time, including evenings and weekends in major cities. You will be notified of incoming parcels by text message to agree on the time of the delivery. With the recipient’s permission, consignments can also be left at the recipient’s doorstep without being signed for.

Matkahuolto - Delivery parcel

Matkahuolto delivers the package in 1-3 work days to the recipient’s door without prior agreement: Delivery to your door Mon-Fri 8-16 without prior notice. With the recipient’s permission, consignments can also be left at the recipient’s doorstep without being signed for.